Privacy Policy

Isaac Heating and Air Conditioning provides various websites, including, without limitation, this website, www.isaacheating.com, www.isaachomeenergy.com, and www.isaachvac.com (collectively, our “Websites”). Our Websites are controlled and operated from the United States and are subject to United States law.

Information We Collect

  • Information Provided By You
    We may use information that you voluntarily supply through online forms, online payment submission, surveys, LiveChat “Chat now” sessions, and contests to, among other things, evaluate feedback, assist marketing and promotional activities, improve content, schedule service appointments, process payments, review eligibility for financing, assist you in accessing our services, products, and features of our Websites, and customize the layout and features of our site. Such information may include electronic and postal addresses, as well as personal, financial, and demographic data.
  • Information That is Passively or Automatically Collected
    We, our third party service providers, and distribution or other partners may use automated means to collect various types of Information about you, your computer or other device used to access our Websites. A representative, non-exhaustive list of the types of automatically collected information may include: network or Internet protocol address and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your Internet service provider (e.g., Comcast, Verizon or AT&T) and domains used by such providers, mobile network, device identifiers (such as an Apple IDFA or an Android Advertising ID), device settings, browser settings, the Webpages you have visited, the type of handheld or mobile device used to view the Webpages (e.g., iOS, Android), location information, and the content and advertisements you have accessed, seen, forwarded and/or clicked on. Please see the section below titled Cookies and Similar Technologies for more information about how the foregoing data may be collected and used.
  • Cookies and Similar Technologies
    We use various technologies to collect and store information when you visit our Websites, including cookies, web beacons, or similar technologies to identify your browser or device.  Some of these technologies are described below.

    1. Cookies are small text files that are sent to your computer when you visit a website. They allow the site to recognize repeat users, facilitate the user’s ongoing access to the website, and facilitate the functionality of certain features and services of the website. Cookies also allow a website to track usage behavior and compile site usage information that will allow for the improvement of content and target advertising. We use cookies or other tracking technologies to understand service and Website usage and to improve or customize the products, content, offerings, services, or advertisements on our Websites. For example, we may use cookies to personalize your experience on our Websites or to help us offer you products, content, offerings, or services that may be of interest to you. We may place or recognize a unique cookie on your browser to enable you to receive customized content, offers, services, or advertisements on our Websites or other websites. These cookies contain no information intended to identify you personally. The cookies may be associated with de-identified demographic or other data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider solely in hashed, non-human readable form.Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set your browser to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our Websites may not function or may be slower if you refuse cookies. Other technologies are used for similar purposes as a cookie on other platforms where cookies are not available or applicable.
    2. Web Beacons. We may also use “web beacons” or clear GIFs, or similar technologies, which are small pieces of code placed on a website or in an email, to monitor the behavior and collect data about the visitors viewing a website or email. For example, web beacons may be used to count the users who visit a website or to deliver a cookie to the browser of a visitor viewing that website. Web beacons may also be used to provide information on the effectiveness of our email campaigns (e.g., open rates, clicks, forwards, etc.).
    3. Locally Stored Objects. Services on our Websites may employ locally stored objects (“LSOs”) and other client side storage tracking technologies in certain situations where they help to provide a better user experience, such as to remember settings, preferences and usage similar to browser cookies, or in order to target ads, analyze ad performance, or perform user, website, or market analytics. For LSOs utilized by Adobe Flash you can access Flash management tools from Adobe’s website. In addition, some, but not all browsers, provide the ability to remove LSOs, sometimes within cookie and privacy settings.

Information Collected By and From Social Media Services and Other Third Party Platforms

You also can engage with our content through social media services or other third-party platforms, such as Facebook, or other third-party social media plug-ins, integrations, and applications. When you engage with our content on or through social media services or other third party platforms, plug-ins, integrations or applications, you may allow us to have access to certain information in your profile. This may include your name, e-mail address, photo, gender, birthday, location, an ID associated with the applicable third party platform or social media account user files, like photos and videos, your list of friends or connections, people you follow and/or who follow you, or your posts or “likes.” For a description on how social media services and other third party platforms, plug-ins, integrations or applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings.

When we interact with you through our content on third party websites, applications, integrations, or platforms, we may obtain any information regarding your interaction with that content, such as content you have viewed and information about advertisements within the content you have been shown or may have clicked on.

Information We Share

We do not sell lists of our customers, their postal or electronic addresses, or any information that would identify a specific customer. We do not share such information except as may be required by regulatory or law-enforcement agencies, as necessary to obtain assistance or direct referrals for customers eligible for special programs such as low-income assistance or energy-efficiency improvements, or to explore the availability of financing based on customer requests to do so.

We do not monitor use of our Websites in a way that identifies specific individuals, unless they have voluntarily supplied identifying information. We do track people’s movements through the Websites in a general, statistical way because it helps us spot malfunctions, correct confusing navigation, identify topics that may need to be expanded or condensed, and generally improve our service.

Information Security

We use a variety of physical and electronic security measures to protect our computers and the information stored on them. We diligently attempt to preserve the confidentiality and security of all our business data. We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that information will never be disclosed, altered, or destroyed in a manner that is inconsistent with this Privacy Policy.

We retain data as long as needed for our business purposes and/or as required by law. We make good faith efforts to store data securely, but make no guarantees.

Applications, Widgets, and Social Media

Our Websites may include applications or widgets from social media providers that allow interaction or content sharing by their users. These widgets, such as a Facebook “Share” or “Like” button, are visible to you on the web page you visit. Integration between our Websites and social media networks such as Facebook, Twitter, and others may allow social media networks in which you participate to collect information about you, even when you do not explicitly activate the network’s application or widget. Please visit the applicable social media network’s privacy policy to better understand their data collection practices and choices they make available to you. The privacy policy of the social media network controls the collection, use, and disclosure of all personal information transmitted to that network.

Third-Party Websites

Our Websites contain links to third-party websites whose privacy practices may be different than ours. We are not responsible for the privacy practices or the content of these websites. You should consult these websites’ privacy notices, as we have no control over information that is submitted to, or collected by, these third parties.  In accessing a linked site, you may be disclosing private information. It is your responsibility to keep such information private and confidential.

Children’s Privacy

Our Websites are not intended for children. We do not attempt to sell any products or services to children. We do not attempt to extract household information from children. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at jantonitto@isaacheating.com

Opting Out of Email and Text Communications From Us

If you have signed up to receive our e-mails and no longer wish to do so, follow the “unsubscribe” instructions provided on any e-mail you receive from us. If you have signed up to receive text messages from us and no longer wish to receive such messages, you may follow the instructions to stop the delivery of such messages, which may include by replying “STOP” to the received text message.

International Transfer

Our Websites are governed by and operated in accordance with U.S. law. If you are located outside of the U.S., you use our Websites at your own risk.  Any information you submit will be transferred to and processed in the United States, where many of our central databases operate. By using our Websites, you (a) acknowledge that the data protection and other laws of other countries, such as the United States, may provide a less comprehensive or protective standard of protection than those in your country, and (b) consent to your information being collected, processed, and transferred as set forth in this Privacy Policy and U.S. law.

Changes to the Privacy Policy

From time to time, we may update this Privacy Policy. We will notify you about material changes by prominently posting a notice on our Websites. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it, and with whom we share it. 

Questions

If you have any questions about this Privacy Policy or the practices of our Websites, please contact us using one of the following methods:

Email:
jantonitto@IsaacHeating.com

Mail:
Attn: Marketing
Isaac Heating and Air Conditioning
50 Holleder Parkway
Rochester, NY 14615

Privacy Statement last updated: 07/21/2016

“Troy is just wonderful! He was able to explain the problem and fix it in a timely manner. I really appreciate Troys hard work. Once again, I am very impressed with your company.”

-Carl S., Rochester, NY 

“Thank you to Chris P. and his team for helping me with my geothermal unit. I recommended Isaac to my neighbor as she is building a house and wants to put in a new geothermal unit!”

-William H., Auburn, NY 

“I couldn’t be happier with the home energy audit and improvement work that was completed at my home. The installers were very neat, I like when people can get the job done!”

-Gene H., Livonia, NY 

“This was my first time calling Isaac and I did not have any heat. I spoke with Laura who was the sweetest and most helpful person. Andy brought space heaters to my home. I have never dealt with a company that showed genuine concern for my family!”

-Michelle B., Avon, NY