585.546.1400

Why Isaac?

When You Need Us, We’ll Be There … With Expertise, Comfort, Trust.

There’s more to doing business with Isaac than the heating, air conditioning, and other home comfort products and services you may purchase from us. You’re entrusting a company, a team, a technician, to come into your home and help improve your home comfort and, at the highest level, the quality of your family’s life. We are dedicated to honoring that trust in everything we do.

Our Vision

To create an enjoyable experience met with anticipation which results in an environment where our team, clients, and our community can comfortably grow, prosper, succeed, and improve their quality of life.

Our Mission

Lead at all levels.

Our Core Values

• Safety
• Family
• Uncompromising Integrity
• Community
• Continuous Improvement
• Fun

Our Vision

To create an enjoyable experience met with anticipation which results in an environment where our team, clients, and our community can comfortably grow, prosper, succeed, and improve their quality of life.

Our Mission

Lead at all levels.

Our Core Values

• Safety
• Family
• Uncompromising Integrity
• Community
• Continuous Improvement
• Fun

Why Choose Isaac?

From emergency repairs and new installations to proactive preventative maintenance on your equipment, Isaac is focused on improving the quality of your life.
  • Fast, Responsive Service When your heat, A/C, or other important home comfort systems break, you want fast, expert service. And that’s exactly what Isaac delivers. When you call on us, we talk with you, assess your situation, then quickly dispatch a technician for service – 24/7/365.
  • State-of-the-Art Product Technologies and Home Comfort Solutions Isaac carries a wide range of product technologies and home comfort solutions that will help make your home safe and comfortable every day of the year. We also offer a free Healthy Home Assessment that can reveal surprising opportunities to make your home more energy efficient.
  • Membership Plans for Money-Saving Maintenance Our GoldCare Club and SilverCare Club memberships offer significant savings, and, most importantly, greater peace-of-mind.
  • Comforting Commitment Our work comes with a one-year warranty for equipment and a 60-day, no-hassle call back on any service call.

Management Team

All of our 400+ employees live a vision of unmatched service and leading at every level. Along with their dedication to heating and air conditioning, our employees have a sense of involvement, family, and caring for our company. They are moms and dads, Boy Scout and Girl Scout leaders, Little League coaches, and huge contributors to our communities.

We currently have more than 83 North American Technician Excellence (NATE) Certified Technicians with over 328 specialties — that’s more than any other company in the country.

In addition to our technicians’ NATE certifications, our Isaac Healthy Home Assessment inspectors and energy consultants are certified by the Building Performance Institute (BPI), a leading, nationally recognized training, education, and accreditation organization.

Dom_D

Domenic DeLeo
Senior Vice-President, Residential Services, Sales & Marketing

Domenic has been with Isaac since the early 1990s. Domenic studied HVAC at Monroe Community College, BOCES, and Alfred State College. He not only was a student at Isaac University, he later evolved into a trainer there. Prior to his current role, Domenic held positions in the Residential Installation department as an Installer, Field Supervisor, Installation/Home Performance Manager. Domenic holds certifications from North American Technician Excellence (NATE) and the Building Performance Institute (BPI). He spent 6 years as a Air Conditioning Contractors of America (ACCA) board member and currently sits on the board for Building Performance Contractors (BPCA) He is passionate about helping others develop their careers and providing clients with an enjoyable experience.

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Wesley Marchand
Senior Vice-President, Commercial Services

Wesley has worked at Isaac since 2002 and has held positions in the Commercial Installation Department as an engineer, estimator, and manager. He is passionate about the development of new construction projects and guiding them through every phase of design and construction. He received his bachelor’s Mechanical Engineering from State University of New York at Buffalo in 2007. Wesley is affiliated with Rochester Builders Exchange, he is a Rochester Rotarian, and also a GRE Member. Wesley was named to the ACHR News Top 40 Under 40. He lives with his family in Mendon, NY.

Elizabeth H. Verschage

Elizabeth H. Verschage
MS-HRM, SPHR - Chief Human Resources Officer

Elizabeth has been with Isaac for six years and started her career here as the HR Manager. She is a proud supporter of CURE Childhood Cancer Association, a member of the Chamber of Commerce HR Executive Forum, and a member of the ROC2025 Talent Strategy Committee. Elizabeth recently was named the 2020 NHRA Small Business HR Executive of the Year. She lives in Victor, NY.

Steve Carpenter

Steve Carpenter
Director of Residential Services

Steve has been with Isaac for 20 years. He started with the company as a Residential Installation Helper. Steve is now the Director of Residential Services and holds certifications from North American Technician Excellence (NATE). Steve and his family live in Brockport, NY.

Don Stubblebine

Don Stubblebine
Regional Manager

Don joined Isaac in 2020 as Regional Manager. Though he has not spent much time in HVAC, he came to Isaac with years of customer service expertise, including being named the Marriott Courtyard Diamond General Manager of the Year 2007. Don is a lifelong Rochesterian.

Andrew Torres

Andrew Torres
Residential Sales Manager

Andrew brings more than 15 years of HVAC Sales, installation, and leadership experience to the team. Andrew joined the company when he was 19 as an installation helper. He has held roles as an installer, Home Performance auditor, Residential project manager, and Branch manager. His goal is to have his team cultivate an unmatched experience for Isaac’s clients by simply being easy to do business with and attentive to clients’ needs.

Nicole Little

Nicole Little
Client Relations Director

Nicole has spent ten years with Isaac, starting her career at Isaac as a Service Writer. Nicole lives with her family in Hilton, NY.

Jay

Jay Tranello
Service Manager, Commercial Service

Jay has been with Isaac for seven years, and he began his career at Isaac as a Commercial Service Coordinator. He is a participant of the Lead at all Levels Initiative and is a graduate of Monroe Community College’s Conscious Leader program. Jay lives with his family in Rochester, NY.

Rochester
585.546.1400

Canandaigua
585.394.9000

Avon
585.226.3800

Twin Tiers
607.562.7355

Syracuse
315.449.1400

Buffalo
716.685.1400