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Our Team

Ray Isaac standing in front of team photosAll of our 370+ employees live our vision of unmatched service and leading at every level.

Along with their dedication to heating and air conditioning, our employees have a sense of involvement, family, and caring for our company. They’re moms and dads, Boy and Girl Scout leaders, Little League coaches and huge contributors to our communities.

We currently have more than 97 North American Technician Excellence (NATE) Certified Technicians with over 486 specialties — that’s more than any other company in the country.

In addition to NATE certification, our Isaac Home Energy Performance inspector/energy consultants are certified by the Building Performance Institute (BPI), a leading, nationally recognized training, education, and accreditation organization.

Management Team

Every member of our management team has a wealth of experience, most of which was gained right here at Isaac!

Ray Isaac, President

Ray Isaac President of Isaac Heating & Air Conditioning

Ray is one of four brothers who make up the third generation of this family business. Ray is a proud winner of the Rochester Small Business Person of the Year in 2012.

Eric Knaak, VP & General Manager

Eric Knaak VP & General Manager

Eric has been with Isaac for over 20 years, and previously served as a proud member of the U.S. Marines.

Joe Kruger, VP of Sales & Marketing

Joe Kruger VP of Sales & Marketing

Joe began as a sales representative with Isaac over 30 years ago and heads up a team who regularly wins Top 10 recognition in the nation for our Rheem sales and service.

Lee Spencer, VP of Finance

Lee Spencer VP of Finance

After starting with Isaac as a bookkeeper/controller in 1980, Lee is now responsible for our company’s financial management.

Kevin Traut, Director of Education and Training

Kevin Traut Training Manager

Kevin brings many years of heating and air conditioning education experience to Isaac as a NATE-Certified instructor.

Jeremy Noll, Service Manager

Jeremy Noll Service Manager

Jeremy grew from a service tech/writer to assistant manager to manager of our Avon office. Today, he leads the Residential and Commercial Service Departments.

Joyce Kelliher, Customer Relations Manager

Joyce Kelliher Customer Relations Manager

Joyce started at Isaac in 1986 as a residential service writer and has held several positions, including contracts coordinator. She is also a member of the Residential Service Leadership Team.

Domenic DeLeo, Residential Install and Home Energy Performance Manager

Domenic DeLeo Isaac Home Energy Performance Manager

Domenic started at Isaac in 1996 as a residential service technician and has held several positions, including residential installation mechanic and supervisor. He helped establish the Isaac Home Energy Performance Division, an award-winning team of more than 20 in all of our locations. He recently was promoted to help manage our installation team.

“Troy is just wonderful! He was able to explain the problem and fix it in a timely manner. I really appreciate Troys hard work. Once again, I am very impressed with your company.”

-Carl S., Rochester, NY 

“Thank you to Chris P. and his team for helping me with my geothermal unit. I recommended Isaac to my neighbor as she is building a house and wants to put in a new geothermal unit!”

-William H., Auburn, NY 

“I couldn’t be happier with the home energy audit and improvement work that was completed at my home. The installers were very neat, I like when people can get the job done!”

-Gene H., Livonia, NY 

“This was my first time calling Isaac and I did not have any heat. I spoke with Laura who was the sweetest and most helpful person. Andy brought space heaters to my home. I have never dealt with a company that showed genuine concern for my family!”

-Michelle B., Avon, NY