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Isaac University

Technicians learn to repair equipment at Isaac UniversityOne of the most complete educational programs in our industry, Isaac University ensures that every technician has the knowledge and skills necessary to find and implement the right solution for you.

Isaac U is located at our Rochester headquarters and features full-time instructors, dedicated classrooms, and a special 1,800 sq. ft. technician lab.

Technician lab

Our lab has at least one sample unit for every product we sell (more than 30 pieces), so you can be sure that our technicians have hands-on training on your specific model. This lab helps us to simulate, diagnose, and repair any issue that you may experience.

Technician training

We provide two years of HVAC education, followed by two more years of specialized training for each technician. That’s more than 340 hours, followed by ongoing Isaac University sessions. Employees must pass 21 educational modules on topics that range from gas furnaces to industry codes to self-leadership.

Industry-leading NATE certification

For certifications, we use rigorous NATE (North American Technician Excellence) exams. We currently have over 97 NATE Certified Technicians with 486 specialties — that’s more than any other company in the country!

Award-winning training

Isaac is the only contractor-run training program nationally recognized by the Partnership for Air Conditioning, Heating and Refrigeration Accreditation (PAHRA) for exceeding industry standards for curriculum, faculty, classwork and required course load.

We also received the 2003 Air Conditioning Contractors of America “Excellence in Training” Award.

Join Isaac Now

“Troy is just wonderful! He was able to explain the problem and fix it in a timely manner. I really appreciate Troys hard work. Once again, I am very impressed with your company.”

-Carl S., Rochester, NY 

“Thank you to Chris P. and his team for helping me with my geothermal unit. I recommended Isaac to my neighbor as she is building a house and wants to put in a new geothermal unit!”

-William H., Auburn, NY 

“I couldn’t be happier with the home energy audit and improvement work that was completed at my home. The installers were very neat, I like when people can get the job done!”

-Gene H., Livonia, NY 

“This was my first time calling Isaac and I did not have any heat. I spoke with Laura who was the sweetest and most helpful person. Andy brought space heaters to my home. I have never dealt with a company that showed genuine concern for my family!”

-Michelle B., Avon, NY