Terms of Use

Isaac Heating and Air Conditioning provides various websites, including, without limitation, this website, www.isaacheating.com, www.isaachomeenergy.com and www.isaachvac.com (collectively, our “Websites”). Our Websites are controlled and operated from the United States and are subject to United States law.

Unless otherwise specified, the materials on our Websites are intended for use in the United States.  Isaac Heating and Air Conditioning makes no representation that the Websites are appropriate or available for use in other jurisdictions.

The content and information displayed on the Websites are Isaac Heating and Air Conditioning’s property and are collectively referred to as “Isaac Content”. The downloading, reproduction, or retransmission of Isaac Content, other than for non-commercial individual use, is strictly prohibited

These Terms of Use, along with any additional terms and conditions that are referenced herein or that are presented elsewhere on our Websites in relation to a specific product, service, or feature (collectively, “Terms of Use”) and our Privacy Policy, set forth the terms and conditions that apply to your use of our Websites. By using our Websites, you agree to comply with all of the terms and conditions hereof. If you do not agree to these Terms of Use, you should not access or use our Websites.

We may, at any time, change these Terms of Use by updating this posting without notice to you. Your use of our Websites following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. Also, we may at any time terminate your rights under these Terms of Use at our sole discretion if you fail to comply with any of these Terms of Use.

You agree that our Websites and Isaac Content may contain or reference material that is protected by national and international copyrights, trademarks, service marks, patents, patent registration rights, trade secrets, know-how, or other proprietary rights and laws and are owned by Isaac Heating and Air Conditioning and/or other parties. No license to or right in any such national and international copyrights, trademarks, service marks, patents, patent registration rights, trade secrets, know-how, or other proprietary rights and laws of Isaac Heating and Air Conditioning and/or other parties is granted to or conferred upon you.

You agree that you will not use any device, software, or other instrumentality to interfere or attempt to interfere with the proper working of our Websites, and that you will not take any action that imposes an unreasonable or disproportionately large load on our technical infrastructure. In addition, systematic retrieval of data or other content from our Websites for any purpose without our written permission is prohibited (such consent is deemed given for standard search engine technology employed by Internet search engines to direct Internet users to our Websites).

You agree that you will not use our Websites for any purpose that is illegal, unlawful, or prohibited under these Terms of Use. You agree that you will not tamper, hack, modify, or otherwise corrupt the security or functionality of our Websites, interfere with or disrupt our network or other networks connected to our Websites, or post, e-mail, or otherwise transmit any data that contains any software viruses, trojan horses, and/or any other code, files, or programs intended to destroy, disrupt, or otherwise impair a computer’s functionality or the operation of our Websites. You may not use our Websites in any threatening, libelous, slanderous, defamatory, obscene, inflammatory, pornographic, discriminatory, or otherwise offensive manner. We reserve the right in our sole discretion to revoke or deny your access to our Websites, including, without limitation, if you violate any of the provisions of these Terms of Use.

You agree that any service reservations you make, requests for financing or other financial information you submit, or accounts you create will be legitimate and in good faith and not for other purposes.

You may be given the opportunity to register via an online registration form to create a user account (“Your Account”) that may allow you to receive information from Isaac Heating and Air Conditioning and/or to participate in certain features on our Websites. Isaac Heating and Air Conditioning will use the information you provide in accordance with our Privacy Policy. By registering you represent and warrant that all information that you provide on the registration form is current, complete, and accurate to the best of your knowledge. You agree to maintain and promptly update your registration information so that it remains current, complete, and accurate. During the registration process, you may be required to choose a password and/or user name. You acknowledge and agree that Isaac Heating and Air Conditioning may rely on this password or user name to identify you. You shall be responsible for protecting the confidentiality of your user name(s) or password(s), if any. You are responsible for all use of Your Account, regardless of whether you authorized such access or use, and for ensuring that all use of Your Account complies fully with the provisions of these Terms of Use.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR WEBSITES AND ISAAC CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR ANY GUARANTY OR ASSURANCE THAT OUR WEBSITES, THE INFORMATION CONVEYED DURING ONLINE CHAT SESSIONS, AND/OR ISAAC CONTENT WILL BE AVAILABLE, ADEQUATE, ACCURATE, UNINTERRUPTED, COMPLETE, OR ERROR FREE. WE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY MALICIOUS OR UNAUTHORIZED CODE AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOU HAVE APPROPRIATE SCANNING AND PROTECTIVE MECHANISMS FOR THE SECURITY OF YOUR DEVICES, PROGRAMS, AND INFORMATION. BY USING ANY OF OUR WEBSITES AND/OR ISAAC CONTENT, YOU ARE ASSUMING ALL RISK OF LOSS THAT MAY ARISE OR BE ASSOCIATED WITH THAT USE.To the maximum extent permitted by law, we hereby expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our Websites or in connection with the use, inability to use, or results of the use of our Websites, any websites linked to them, and any materials posted on them, including, without limitation, any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; loss resulting from identity theft; loss resulting from unauthorized access to or use of our secure servers and/or any and all personal information or financial information stored there; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for any liability that cannot be excluded or limited under applicable law.

You agree to defend, indemnify, and hold harmless Isaac Heating and Air Conditioning from and against all claims and expenses, including attorneys’ fees, arising out of the use of our Websites by you or Your Account. Isaac Heating and Air Conditioning reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under these Terms of Use. In such event, you shall provide Isaac Heating and Air Conditioning with such cooperation as is reasonably requested by Isaac Heating and Air Conditioning.

With respect to all communications you make to us regarding Isaac Content, including, but not limited to, feedback, questions, comments, suggestions, and the like: (a) you shall have no right of confidentiality in your communications, and we shall have no obligation to protect your communications from disclosure; (b) we shall be free to reproduce, use, disclose, and distribute your communications to others without limitation; and (c) we shall be free to use any ideas, concepts, know-how, content, or techniques contained in your communications for any purpose whatsoever, including, but not limited to, the development, production, and marketing of products and services that incorporate such information. The above is limited only by our commitment and obligations pertaining to your personal information (for more information, please see our Privacy Policy).

There may be technical inaccuracies and typographical errors in Isaac Content, including, but not limited to, inaccuracies relating to pricing or technical specifications. Isaac Heating and Air Conditioning is not responsible or liable for any such inaccuracies, errors, or omissions. Isaac Heating and Air Conditioning reserves the right to make changes or corrections to Isaac Content, and to the products, services, and programs described in such information, at any time without notice.

Some of the Isaac Heating and Air Conditioning products and services that our Websites contain information on are not available in every location. A reference to an Isaac Heating and Air Conditioning service on one of our Websites does not imply that such product or service is or will be available in every location.

Our Websites might contain links to third-party websites (“Third-Party Websites”).You use all such links to Third-Party Websites at your own risk. We do not monitor or have any control over, and make no claim or representation regarding Third-Party Websites. To the extent such links are provided by us, they are provided only as a convenience, and such link to a Third-Party Website does not imply our endorsement, adoption, or sponsorship of, or affiliation with, such Third-Party Website. We accept no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of Third-Party Websites, or websites linking to our Websites. When you leave our Websites, our terms and policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Website, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

Isaac Heating and Air Conditioning and you agree that these Terms of Use affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions.

In the event of a dispute, claim, or controversy arising out of or in connection with your access to, and/or use of our Websites, Isaac Heating and Air Conditioning or you must give the other notice of the dispute, claim, or controversy which notice will include a brief written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, claim, or controversy and the relief requested. You must send any such notice to Isaac Heating and Air Conditioning by email to dfisher@IsaacHeating.com AND by U.S. Mail to

Attn: Marketing
Isaac Heating and Air Conditioning
50 Holleder Parkway
Rochester, NY 14615.

To the extent that Isaac Heating and Air Conditioning has your contact information, it will send any such notice to you by U.S. Mail, or otherwise to your email address. Isaac Heating and Air Conditioning and you will attempt to resolve any dispute, claim, or controversy through informal negotiation within thirty (30) days from the date that any notice of dispute, claim, or controversy is sent. Isaac Heating and Air Conditioning and you shall use reasonable, good faith, efforts to settle any dispute, claim, or controversy through consultation and good faith negotiations. After 30 days, Isaac Heating and Air Conditioning or you may resort to the other alternatives described below. Notwithstanding the foregoing, the notice and 30 day negotiation period required by this paragraph shall not apply, however, to disputes, claims, or controversies concerning patents, copyrights, moral rights, trademarks, and trade secrets and claims of piracy or unauthorized use of our websites.

Except as otherwise specifically set forth below, any dispute, claim, or controversy of any kind between Isaac Heating and Air Conditioning and you arising under these Terms of Use or in connection with your access to, and/or use of  our Websites, and/or the provision of content, services, and/or technology on or through our Websites, if unresolved through informal discussions within thirty (30) days of receipt of notice, shall be resolved by binding arbitration to be held in the State of New York. Notwithstanding the foregoing, disputes, claims, or controversies concerning patents, copyrights, moral rights, trademarks, and trade secrets and claims of piracy or unauthorized use of our Websites shall not be subject to arbitration.

For residents outside the United States, arbitration shall be initiated in the State of New York and Isaac Heating and Air Conditioning and you agree to submit to the personal jurisdiction of any state or federal court in the State of New York to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

The arbitration shall be conducted by a single arbitrator, governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms of Use, and administered by the AAA. The AAA Rules and fee information are available at www.adr.org, or by calling the AAA at 1-800-778-7879.

Isaac Heating and Air Conditioning shall bear the cost of any arbitration filing fees and arbitration fees for claims of up to $75,000, unless the arbitrator finds the arbitration to be frivolous. You are responsible for all other additional costs that you may incur in the arbitration including, but not limited to attorney’s fees and expert witness costs unless Isaac Heating and Air Conditioning is otherwise specifically required to pay such fees under applicable law. For claims that total more than $75,000, the AAA Rules will govern payment of filing fees and arbitration fees. The decision of the arbitrator will be in writing and binding and conclusive on Isaac Heating and Air Conditioning and you, and judgment to enforce the decision may be entered by any court of competent jurisdiction. Isaac Heating and Air Conditioning and you agree that dispositive motions, including without limitation, motions to dismiss and motions for summary judgment will be allowed in the arbitration. The arbitrator must follow these Terms of Use and can award the same damages and relief as a court, including injunctive or other equitable relief and attorney’s fees. Notwithstanding the foregoing, Isaac Heating and Air Conditioning and you agree not to seek any attorney’s fees and expert witness costs unless the arbitrator finds that a claim or defense was frivolous or asserted for an improper purpose. Isaac Heating and Air Conditioning and you understand that, absent this mandatory arbitration provision, Isaac Heating and Air Conditioning and you would have the right to sue in court and have a jury trial. Isaac Heating and Air Conditioning and you further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.

If your claim is solely for monetary relief of $10,000 or less, and does not include a request for any type of equitable remedy, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing under the AAA Rules.

You may choose to pursue your claim in small claims court where jurisdiction and venue over Isaac Heating and Air Conditioning and you otherwise qualifies for such small claims court and where your claim does not include a request for any type of equitable relief.

If any clause within these arbitration provisions is found to be illegal or unenforceable, that specific clause will be severed from these arbitration provisions, and the remainder of the arbitration provisions will be given full force and effect. In the event some or all of these arbitration provisions are determined to be unenforceable for any reason, or if a claim, dispute or controversy is brought that is found by a court to be excluded from the scope of these arbitration provisions, Isaac Heating and Air Conditioning and you agree to waive, to the fullest extent allowed by law, any trial by jury.

The terms of these arbitration provisions will also apply to any claims asserted by you against any present or future parent or affiliated company of Isaac Heating and Air Conditioning to the extent that any such claims arise out of your access to, and/or use of our Websites, and/or the provision of content, services, and/or products on or through our Websites. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

Please review our Privacy Policy for an explanation of our online information practices and the choices you can make about the way your information is collected and used.

If you have questions about these Terms of Use please send an e-mail to dfisher@IsaacHeating.com.