Weekend Dispatcher with Weekday Customer Service Representative – Hybrid Position(s)
This position is a hybrid position that includes both Dispatching and Customer Service.
Dispatch Saturday/Sunday: 2pm-11pm and Call Center Thursday/Friday: 7:30am-5:30pm
Isaac Heating & Air Conditioning is adding to our team! Since 1945, Isaac has been a New York leader in providing HVAC services. If you are a highly motivated individual who can deliver top-quality service while maintaining the highest standards for safety and quality, then send us a copy of your resume today!
As a BBB International Torch Award winner and a NYS Best Company to Work For, you will be joining a growing company with deep roots in the community and a well-known desirable workplace culture that puts safety and employees first.
Our employees have fun in a culture that rewards them with opportunity for leadership and growth.
The purpose of this position is to provide a World Class Experience when interacting with Employees and customers, dispatch technicians with efficiency and accuracy, provide technicians with complete and concise information, and to learn, develop, and understand the skills required to be an efficient and effective customer service representative in the Contact Center.
Resolve customer issues and update service writers and branch coordinators on availability in schedule. Closely monitor technician overtime, training, vehicle repairs. Resolve scheduling issues and ensure that the needs of customers are satisfied and that technicians received complete and concise ticket support. Requires flexibility and out of the box thinking.