Operations Manager

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Job Description

Full Time - Twin Tiers, NY

Operations Manager 
Isaac Heating & Air Conditioning is adding to our team! Since 1945, Isaac has been a New York leader in providing HVAC services. If you are a highly motivated individual who can deliver top-quality service while maintaining the highest standards for safety and quality, then send us a copy of your resume today!
As a BBB International Torch Award winner and a NYS Best Company to Work For, you will be joining a growing company with deep roots in the community and a well-known desirable workplace culture that puts safety and employees first.
Our employees have fun in a culture that rewards them with opportunity for leadership and growth
This is a mid-level Management position with an emphasis on the leadership of all day-to-day operations within the office.  Managerial oversight includes all aspects of the office operations, and ongoing collaboration with the General Manager.


Primary Responsibilities
  • Customer relations including conflict resolution and timely follow-up
  • Development and growth of all departments determined by the General Manager
  • Assist with reporting of field staff including all analytics/charting/monthly progress reports
  • Participate in, assist and contribute to department meetings
  • Review workload forecast and adjust labor forces as needed
  • Assist with recruiting, hiring, onboarding and training of  new technicians
  • Assist with developing office strategy & strategic planning
  • Maintain fleet maintenance/repair scheduling for department
  • Train & guide Office Coordinator and Field Supervisor for optimal efficiency
Secondary Responsibilities
  • Special Projects as assigned by General Manager
  • Reviewing financial and other performance indicators
  • Assistance with progress reports and performance reviews
  • Pull operational data for General Manager for reporting purposes
  • Perform payroll functions as assigned by the General Manager
  • Assist General Manager to determine office budgetary needs
  • Assist General Manager with employees one to one meetings
Other Requirements:
  • Previous Management or Leadership Experience
  • Valid Driver’s License
  • Coursework or experience related to Management, HVAC, plumbing, construction management or mechanical engineering is preferred
  • Extensive knowledge with computers is preferred
  • Successful completion of a hair follicle drug test and criminal background screen.
Physical Requirements
  • Adapting to temperature (occasional). Ability to work in hot or cold environments either inside or outside of the business.
  • Standing (frequent). For sustained periods of time on hard surfaces.
  • Walking (frequent). Moving on or about on foot to accomplish tasks.
  • Talking (frequent). Expressing or exchanging ideas by means of the spoken word.
  • Hearing (constant). Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound in order to successfully troubleshoot equipment.
  • Seeing (constant). Ability to see in the following manner with or without corrective lenses: ability to read/see near or far, judge distances, and identify colors.
  • Attendance and punctuality (regular/predictable). Regular/predictable attendance and punctuality for this position is required.


  • Health Insurance, 401K with Company contribution, Paid Vacation
  • Steady work 12 months a year
  • One of the best company cultures from a Rochester Top 100 growing company
  • Advancement opportunities
  • Competitive hourly wage/salary
Isaac Heating & Air Conditioning is an Equal Opportunity Employer

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