Employee Benefits & Leave Administrator

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Job Description

Full Time - Rochester, NY

Employee Benefit and Leave Administrator
Since 1945, Isaac has been a New York leader in providing HVAC services. If you are a highly motivated individual who can deliver top-quality service while maintaining the highest standards for safety and quality, then send us a copy of your resume today!
As a BBB International Torch Award winner and a NYS Best Company to Work For, you will be joining a growing company with deep roots in the community and a well-known desirable workplace culture that puts safety and employees first.
Our employees have fun in a culture that rewards them with opportunity for leadership and growth.

The Employee Benefit and Leave Administrator is responsible for managing, administering, and monitoring the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, worker’s compensation, life insurance, health care spending accounts, 401(k) plan, and other supplemental plans that the company offers employees). The Employee Benefit and Leave Administrator also provides excellent customer service to employees who use the various plans, manages the annual enrollment and biometric screening processes, and facilitates the delivery of other company-sponsored/supplied benefits.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Administration: Processing, Functional
  1. Serves as the subject matter expert on the Company’s employee benefit plans.
  2. Performs the day-to-day administration of all benefit plans ensuring the company’s compliance with applicable federal and state regulations.
  3. Facilitate leave of absence process and applicable paperwork including FMLA, state (DBL and PFL), and short/long-term disability programs.
  4. Handles enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, and loans.
  5. Oversees maintenance of employee benefits files and updating of employee payroll records.
  6. Reviews and processes the billing for all plans.
Evaluation, Measurement, Audit
  1. Audits monthly bills for accuracy.
  2. Audits enrollments to confirm selections, and prepares and distributes confirmation statements.
  3. Performs other audits as required to ensue compliance.
Customer Service, Communication
  1. Responds timely to employee inquiries.
  2. Develops communication tools to enhance understanding of the company’s benefits package.
  3. Designs and distributes materials for benefits orientations, annual enrollment and biometric screening.
  4. Creates and conducts presentations using audiovisual tools, including PowerPoint and videos.
  5. Performs other duties as assigned.


  1. Strong attention to detail.
  2. Problem solving.
  3. Decision Making.
  4. Internal Customer Service.
  5. Leads by example in the Company’s core values of Safety, Uncompromising Integrity, Fun, Continuous Improvement, Family, and Community.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work Monday through Friday, 8 a.m. to 5 p.m. with a one-hour lunch period.  Occasional evening and weekend work may be required as job duties demand.
Required Education and Experience
  1. High School diploma and three to five years of related benefits or employee benefits administration experience.
  2. Computer proficiency and technical aptitude with the ability to use MS Word, Excel, PowerPoint, Access, ADP, and/or other HRIS-related systems.
  3. Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with employees. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
  4. Knowledge of benefits contract language.
  5. Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including ERISA, COBRA, FMLA, ADA, Section 125, workers’ compensation, Medicare, and Social Security and DOL requirements.
  6. Excellent communication and organization skills.
Preferred Education and Experience
  • Associate’s or bachelor’s degree
  • Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP) a plus
  • PHR or SHRM-CP certification


  • Health Insurance, 401K with Company contribution, Paid Vacation
  • Steady work 12 months a year
  • One of the best company cultures from a Rochester Top 100 growing company
  • Advancement opportunities
  • Competitive hourly wage/salary
Isaac Heating & Air Conditioning is an Equal Opportunity Employer

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