Assistant Manager - Residential Service

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Job Description

Full Time - Rochester, NY

Isaac Heating & Air Conditioning is adding to our team! Since 1945, Isaac has been a New York leader in providing HVAC services. If you are a highly motivated individual who can deliver top-quality service while maintaining the highest standards for safety and quality, then send us a copy of your resume today!
As a BBB International Torch Award winner and a NYS Best Company to Work For, you will be joining a growing company with deep roots in the community and a well-known desirable workplace culture that puts safety and employees first.
Our employees have fun in a culture that rewards them with opportunity for leadership and growth. 

This is a mid-level Management position with an emphasis on the leadership of all day-to-day operations within the department.  Managerial oversight includes all aspects of the Service department, and ongoing collaboration with the Service Manager.


Primary Responsibilities
  • Customer relations including conflict resolution and timely follow-up
  • Development and growth of both plumbing and electrical service departments
  • Assist with reporting of field staff including all analytics/charting/monthly progress reports
  • Participate in, assist and contribute to department meetings
  • Review workload forecast and adjust labor forces as needed
  • Assist with recruiting, hiring, onboarding and training of  new technicians
  • Assist with developing department strategy & strategic planning
  • Maintain fleet maintenance/repair scheduling for department
  • Train & guide dispatchers for optimal efficiency
Secondary Responsibilities
  • Assist with developing department strategy & strategic planning
  • Assist with Service Agreement department as needed
  • Continue to assist with Call Center personnel inquiries
  • Special Projects as assigned by Service Manager
  • Reviewing financial and other performance indicators
  • Assistance with progress reports and performance reviews
Other Preferred Requirements:
  • Coursework or experience related to Management, HVAC, plumbing, construction management or mechanical engineering is preferred
  • Extensive knowledge with computers is preferred
  • HVAC field experience is preferred
  • Successful completion of a hair follicle drug test and criminal background screen.


  • Health Insurance, 401K with Company contribution, Paid Vacation
  • Steady work 12 months a year
  • One of the best company cultures from a Rochester Top 100 growing company
  • Advancement opportunities
  • Competitive hourly wage/salary
Isaac Heating & Air Conditioning is an Equal Opportunity Employer

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