One of the most complete educational programs in our industry, Isaac University ensures that every technician has the knowledge and skills necessary to find and implement the right solution for you.
Isaac U is located at our Rochester headquarters and features full-time instructors, dedicated classrooms, and a special 1,800 sq. ft. technician lab.
Our lab has at least one sample unit for every product we sell (more than 30 pieces), so you can be sure that our technicians have hands-on training on your specific model. This lab helps us to simulate, diagnose, and repair any issue that you may experience.
We provide two years of HVAC education, followed by two more years of specialized training for each technician. That’s more than 340 hours, followed by ongoing Isaac University sessions. Employees must pass 21 educational modules on topics that range from gas furnaces to industry codes to self-leadership.
Industry-leading NATE certification
For certifications, we use rigorous NATE (North American Technician Excellence) exams. We currently have over 90 NATE Certified Technicians with 460 specialties — that’s more than any other company in the country!
Isaac is the only contractor-run training program nationally recognized by the Partnership for Air Conditioning, Heating and Refrigeration Accreditation (PAHRA) for exceeding industry standards for curriculum, faculty, classwork and required course load.
We also received the 2003 Air Conditioning Contractors of America “Excellence in Training” Award.