Customer Testimonials98% of Customers Would Strongly Recommend Us to Others
We ask each customer to complete a Client Satisfaction Survey at the close of every residential installation and service call. Based on recent surveys, over 98% of our customers would strongly recommend us to friends, family, neighbors and co-workers.
Here are some of the comments we've received on our surveys from your neighbors:
Read What Our Customers Have to Say...
7/19/10
"Very pleased with professionalism of installation employees (Jason Zava and Jeremy Rager) and with cleanliness of basement after installation. Thank you. Very impressed!"-J. Snyder
7/19/10
"The installers (Jamie Leutloff and Tim Palmgreen) were just great and very nice as well. They work so well together and did an excellent job."
-I. Ruster
7/19/10
"My family has been with Isaac for many years. We sincerely appreciate the very professional service that we received. You should be very proud of each member of the team which were involved in the replacement of our furnance and air conditioner along with the home energy audit that was performed. I don't think that it is possible to be more satisfied. Thank you very much."
-M. Rotundo
7/19/10
"Aaron (Nicholson) and Erik (Wietz) were very courteous, very knowledgeable, answered all of my questions regarding installation and how system is supposed to work. Removed boiler, old parts, packing material, and left boiler room as if no one had been here-great job. We will be able to tell you how new system works once heating season starts."-E. Motz
7/19/10
"This was done very professionally and (Rich Ganino) explained what he did. He was excellent. Thank you for sending someone like this."-Mrs. Sweeney
7/1910
"With continuec Top Quality it is hard to improve!"-Mr. Germano
7/19/10
"We appreciated your service on a Sunday so thanks for that. Terry (Platten) explained steps and options...appreciated that too!"-Mrs. Parrone
7/19/10
"You guys are the best-way better than the 3 other firms we've consulted in the past. Mike (Nitzenberger) was terrific-friendly, knowledgeable, very competent."-L. Wiley
6/17/10
"Better? I dont think that's possible! Your team is fantastic!"
-Johnson
6/17/10
"Just keep this young man (Mike Nitzenberger) on your team. He is so knowledgable and kind."-R. Imburgia
6/17/10
"Very pleased with the thoroughness and professionalism of Curtis Shaw."
-M. Becker
6/17/10
"Dave Carr was professional, courteous and informative. I hightly recommend him. Isaac is #1 in my book!"-R. Bacik
6/17/10
"Dave Nichols did an excellent job; above and beyond. Great knowledge and insight. "A" player!"
-Sanchez
6/17/10
"I am very pleased with the professional way both Steve Carpenter and Steve Lay delt with us. It is people like them that keep us coming back to Isaac for all of our HVAC needs. Keep up the good work guys!"-R. Auble
6/17/10
"Initial contact, Jake Clontz, for service on the hot water tank was professional and straight forward. Ken Isaac was very friendly and clear about the need for the correct replacement of the hot water tank. Jamie Leutloff, the installer, was on time, friendly, knowledgable. He did the work in a timely way and professional manner. All in all, a great experience!-D. Osborne
6/17/10
"Jason Zava was very friendly, courteous and efficient! Thank you! P.S. He cleaned up after himself as well. Never knew he was even here!"-E. Everett
6/17/10
"We always are pleased to have the Isaac team come and work for us. It helps when you can depend on consistent service."
-S. Wallace
6/17/10
"You have a great bunch of people working for you!"
-R. Ehnot
5/19/10
"Chad (Fairhurst) was good to talk with and explained everything!"-R. Malehorn
5/19/10
"I've lived here 46 years, the men you have sent are always great!"-J. Budd
5/19/10
"Just keep excellent technicians around who know their stuff and have a great personality like Ron Cook."-E. Bergmann
4/30/10
"Jamie Leutloff performed installation. He was extremely nice and very caring and personable. He did a good job with installation and explained what he was doing. He is an exceptional employee."
-M. Saporito
5/6/10
"Steve, Bob, and Aaron...all 3 of these fellows get top marks for professional workmanship, helpful & courteous, and great clean-up. I called on Isaac because I was very pleased with the furnace installation in December. Great job."
-S. Blatchford
4/29/10
"Isaac has always been responsive to calls and prompt & courteous in service. We have used their services since they were on Hudson Ave in Irondequoit."
-J. Alexander
4/29/10
"All the techs and workmen were lovely, courteous, funny and efficient. They cleaned up after themselves and were in&out with a minimum of fuss."-P. Hart
5/6/10
"Keep on doing what you are doing. Everyone we have had contact with from Isaac has been exceptional. Thank you for all your service."
-E. Seidel
5/4/10
"I was well satisfied with the service and personnel"
-R. Carrier
5/7/10
"Ron (Cook) was very professional and kind. He explained everything. He is our "main-man"!"-M. Chinelly
5/7/10
"I'm very satisfied with Isaac; for years I've chosen you above any other company. Thank you very much."
-C. Zugnoni
5/7/10
"Mike (Nitzenberger) was prompt, courteous, and very professional. He did an excellent job!"
-M. Hull
5/7/10
"Keep up the training classes for your techs and specialists. They always are up to date!"
-E. Fraser
5/10/10
"George Weiner was very personable and shared with us what steps he was taking in servicing our systems. A delight to work with."
-W. Schaeffer
5/10/10
"Terry (Platten) was excellent! She represents your company very well."
-R. Walters
5/10/10
"Ron (Cook) was a real professional. He did an excellent job and gave me an education abou a new furnace."
-J. Lusardi
04/22/10
"Very satisfied and pleased with the work and worker. We recommend Isaac very highly to friends and family."
-P. Atanas
04/22/10
"I have been using Isaac's for several years now. I'm very pleased with the Isaac personnel. ALL take the time to wear "booties" in my home and clean up any messes after leaving. That is worht a great deal. Keep up the good work!"
-D. Jaegar
04/15/10
"As always, we can count on Isaac to provide fast, competent service at a fair price. You've always been there when we've needed you!
-G. Klee
04/15/10
"Aaron (Nicholson) and Steve (Stein) installed air conditioner and furnace. They were the most professional men we have ever had work in our home. We were so happy to have decided to go with Isaac. Roger Rawleigh was awesome. He went out of his way to help us. I just came home from the hospital with no heat. He came to our home the day we called and arranged for Steve and Aaron to come out the next day."-M. Montante
04/15/10
"Ben (Walton) was terrific and patiently explained our options. His knowledgable and courteous manner has made us Isaac customers for life. Additionally, the gentleman (Jason Zava) who performed the installation was hard working and polite, a perfect combination."
-J. Valentine
04/15/10
"Your people are just great!! Tell Ray to stay out of their bedrooms."
-H. Becker
04/08/10
"We appreciate the courtesy, professionalism and excellent service we have always received from the people of your company. They are the reasone we choose Isaac over other companies."
-J. Mehring
04/08/10
"Installer (Tim Palmgreen) was great. True professional. Knew all products and was always keeping me informed of his progress. One of the best that has serviced our home. Thanks."
-M. Schauseil
04/07/10
"Chad Voss installed our 40 gallon hot water heater. He was prompt, very courteous, answered our questions and seemed to know what he was doing. He was also very careful to protect our floors with drop clothes. He cleaned up after the job. We would definitely ask to have him back again."
-S. Lewis
04/22/10
"Thank you for providing quality, professional service during every step of the process: sales call, install, service of installed equipment."
-J. Rooker
"Keep doing the great work you's are doing. I'm very satisfied with your service."
-F. Richardson
"Your company is excellent from phone call contact all the way through the service call. EVERYONE who has spoken with us or services our equipment-all exceptional! Thank you for being in Rochester!"
-M. Dykstra
"From the time I made the call to repair my old furnace and it was decided I needed a new one, to the completion of installing the new one, everything went as smoothly as it had been planned. I was ill at the time and this was very important to me that the job could be completed the same day because of the circumstances. It was a blessing and all your employees worked together to make it possible."
-C. Perry