Customer Testimonials98% of Customers Would Strongly Recommend Us to Others
We ask each customer to complete a Client Satisfaction Survey at the close of every residential installation and service call. Based on recent surveys, over 98% of our customers would strongly recommend us to friends, family, neighbors and co-workers.
Here are some of the comments we've received on our surveys from your neighbors:
Read What Our Customers Have to Say...
1/27/12
"My family and I recently moved into our home and we had some concerns. We have a child with a heart condition and we were concerned we would have to wait weeks to get an appointment. Isaac was able to take care of our furnace maintenance the next day and the duct cleaning shortly after. We are very pleased with how quickly everything was taken care of. Troy, Clari, and Andy were all very professional, extremely nice and we couldn't have asked for anything more! I am glad we decided to give Isaac a call!"- Mr. Cafalone Fishers, NY
1/23/12
"Fast & reliable service. Friendly. Worth the price and I am thankful for your fast service."-Nick H. Corning, NY
1/25/12
" I have always been very impressed with the work that Isaac has done at my home. My first experience with Isaac was back in the 1990's when my work used Isaac's Commercial department for the installation of furnaces and air conditioners! Isaac has always been very professional!"- Mr. Kuryla Walworth, NY
1/18/12
" Brian C. is an Excellent service man. Brian treated me and my husband with respect, not like others who act like we are too old to work with. He was thorough and explained everything to us. We were surprised with this kind of great service!"- Mrs. Davis Hemlock, NY
1/16/12
"
Bill B. is a good guy and a pleasure to work with in the dark and pouring down rain. I was very surprised to have called Isaac around 9 pm and then see Bill at my door about a half hour later! You have a very good outfit here!" - Mr. Wirz Corning, NY
1/12/12
"Great job! Thank you for the quick service. I know I can depend on you!"- W. Cook Marion, NY
1/11/12
"I wanted to share with everyone how wonderful Dave D. and Tom K. have been and how great the service has been with Isaac HVAC. I was super excited to find out that Isaac was one step ahead of me and already had a visit scheduled for the next day. Great job!"- Patty from Seymour Library- Brockport, NY
1/7/12
" I love Isaac! They are right there for me all the time. The Gold Seal agreement is great and it has saved me so much money!"- Ms. Deoca Rochester, NY
1/4/12
"
I would like to single out Dave who came to my house for my heating problem. He was very persistent. He was so determined to get it right that he wouldn't leave until everything was just perfect-which was 11PM at night! It's working great now."- Mr. Francesco Honeoye Falls, NY
12/29/11
"I have nothing but the most wonderful things to say about every person that works for Isaac. Your installation workers were the greatest, they left everything clean and neat. Better than Great!"-M. Calabrese Hilton, NY
12/27/11
"Jamie was the tech that helped us. He is truly an asset to your company and I will continue to use Isaac because of people like him."-Mr. Nichols Penfield, NY
12/16/11
"Mike did a great job, he even helped us look for our lost dog! I am very impressed as this was my first experience with Isaac!"- C. Holly Rochester, NY
12/16/11
"Keep this man-Jeremy R! I never saw anyone do such a good job in the mess I had. He is a hard worker!"- M. Panepint Rochester, NY
12/15/11
"
(Tim, Adam, Gary) were very professional folks! They took great care around fragile stuff too! Thank you!"-T. Bauman Corning, NY
12/8/11
"I had Terry and Brad out to my house for different work. They were both great technicians and I highly recommend them to my friends. There is no hesitation to renew my Gold Seal after such great service!" Ms. McRae Rochester, NY
12/8/11
"Just keep doing the same great job! Your technician was here an hour after I called. He was terrific!." - Mr. Curtice
12/12/11
" Thank you to Mark for the great job on installing my fireplace! Thank you as well for your professionalism!"-L. Jones from Baldwinsville, NY
12/6/11
"It was wonderful to have a real voice when I called on Sunday PM. She was professional, also concerned with our problem. Your folks are tremendous. Thanks!"-Joan
12/1/11
"Joey Y. was the service person who installed our hot water tank. He was courteous and knowledgable, did a great job and was completed in about 2.5 hours. We are very pleased with the work and the service person. We will call Isaac again when necessary. Thank you for the quick response! Mr. Boothby
11/22/11
"All of your technicians are wonderful, especially Jason who was out a few days ago. Jason had lots of patience going over what the problem was and how to handle things. I was very impressed with him as well as all of the technicians that you send me."- Mr. Silverman
11/16/11
"Dale was out to do our boiler maintenance and he did a outstanding and wonderful job! He is a very detailed technician. I hope to have Dale out to my home in the future."-Mr. Krenzer
11/15/11
"Mike N was out today for a furnace problem and did a fantastic job! We are pleased with how promptly the call was booked and how efficient Mike was. When he left, the problem was solved!"-Mr. Higgins
10/31/11
"Todd did a great job with PTSI. I was very impressed by his professionalism and his thorough cleaning of my furnace." Mr. Philips
10/18/11
"You took care of my furnace/Ac at my last home and I was very pleased. I didn't even "shop around" this time."-S. Britton
10/17/11
"Jon and Jason were timely, courteous, and totally professional. Both respected my home, my pets, my property and my life. MOst importantly they each represented themselves and Isaac in a most positive light. It is difficult to find reliable help these days-you better hold onto these guys!"-P. Fisher
9/15/11
"
Again, I am impressed by Isaac's quality-prompt response to calls and the professionalism of the servicemen who come."- Ms. Rosequist
9/26/11
"Jeff was very professional. He took his shoes off when entering my living room and cleaned the area when he was finished. He knew his job well."-Mr. Mulroy
9/26/11
"You have 2 super employees in Andrew and Hana. They arrived at 7:40 AM. Neither one took a lunch break or sat down until the job was finished shortly before 5:00 PM. They were clean, most efficient, courteous and it was a pleasure to have them working in our home!"-Dorothy S.
9/22/11
"The only company I have a maintenance plan with anywhere is with Isaac. Every technician I have ever had from Isaac is clean, courteous, kind, knowledgable,informative and thorough. I could never imagine not using anyone but Isaac. I will continue to be a gold seal customer forever." -Mr. Lewis
9/16/11
"The service techs are wonderful and very knowledgeable and able to communicate the necessary information as well as answer all my questions right away."-Ms. Hansen
9/6/11
"
Isaac is platinum standard of excellence!"-Dr. Parks
8/22/11
" I had my Furnace and Air Conditioner maintenance done by Jim, who was diligent, patient and thorough with the work that was done. Jim is an asset to Isaac! Thank you!" Ms. Cronin
8/19/11
" Andy and Justin were kind, courteous, very informative. I felt at ease with the Energy Audit process and I look forward to sitting down with Andy again. It was a enjoyable experience, I now feel more informed about what I need to do and I did'nt feel pressured." -Tammy C.
8/5/11
"I just wanted to personally thank you for your quick response last week. Our air stopped working one evening and due to a medical condition with my lungs, I do need the air. Your staff responded within half an hour and the lady on the phone was so nice and the young man who came out was wonderful. Thank you so much for the quick response and very thoughtful people. We will definitely use you again and recommend your company. Again, thank you for your kindness." P. Elias
8/5/11
" We were overly pleased with all of our interactions with Isaac's professional staff and engineers. We did pursue 2 other quotes from other companies, but we felt most comfortable going with Isaac because of the quality of the products, availability of services, as well as the companies reputation!"- J. Sesso
8/3/11
"
My new air conditioner unit was installed today and seems to be working great! The person who installed my air conditioner unit could not have been nicer. He explained everything and completed the job very professionally."- Ms. Phillips
7/28/11
"Aaron did a great job. I have worked with many contractors. I have never been able to give a 10 out of 10 before now. Isaac has my vote for best of the best. Thank you!"- Mr. Grosser